Our Policies

NO GUESTS

Salon Arrch operates as a private home studio. For the comfort, privacy, and safety of all clients and the artist, no guests are permitted to attend appointments. This includes friends, partners, and children. Clients are kindly asked to attend their appointment alone. Exceptions may only be made by prior arrangement. Thank you for respecting our space and helping us maintain a calm, professional environment.

AGE POLICY

Clients under the age of 16 may be refused service unless accompanied by a parent or legal guardian. A parent or legal guardian must be present for the duration of the appointment and may be required to provide consent prior to treatment. Salon Arrch reserves the right to refuse service where appropriate.

SURCHARGE/FEES

All card payments in salon have a $2 surcharge. Saturday surcharge is $30. Public Holiday Surcharge $30.

DEPOSITS

At Salon Arrch, all bookings require a non-refundable deposit to secure your appointment. This deposit is deducted from your total service cost on the day of your appointment.

Deposit Terms

A 50% deposit is required at the time of booking.
Deposits are non-refundable under all circumstances.
If you need to reschedule at least 48 hours notice is required for your deposit to be transferred to a new date.
Rescheduling within less than 48 hours will result in forfeiture of your deposit.
Deposits cannot be transferred to another person.

Deposits help protect our time and ensure commitment to your appointment. When a client cancels last minute or fails to attend, it directly impacts the business and prevents another client from booking that time slot.

LATENESS

Late arrivals may not be accommodated depending on the day’s schedule. If your appointment needs to be altered due to you being late, the service cost will remain the same. If you are more than 15 minutes late, you will be considered a ‘No Show’ and charged 100% of the service fee. If you're running late, contact us ASAP.

APPOINTMENT ALTERATIONS

If you alter your appointment on the same day that it is scheduled, you will still be charged the full price of the original service booked. If the new service is of greater value, the higher price will apply.

RESCHEDULING

Clients may reschedule their appointment once only.

Rescheduled appointments must be booked within 2 weeks of the original appointment date. If rebooked beyond 2 weeks, a 30% rebooking fee will apply to cover loss of income.

If an appointment breaks booking policies then the deposit made for said appointment is also forfeited to cover loss of income.

Rescheduling must be made with a minimum of 48 hours’ notice. Requests made with less notice will be treated as cancellations, and the applicable cancellation fee will apply.

CANCELLATIONS/NO SHOWS

Within 48 hours of appointment: forfeiture of your deposit.

Within 24 hours of appointment: 30% of the remaining service fee will be charged to the card on file.

Within 12 hours of appointment or no-shows: 100% of the remaining service fee will be charged to the card on file.

OUTSTANDING FEES/DECLINING CARD

By booking an appointment, clients authorise Salon Arrch to securely store and charge the card on file for any service fees, deposits, or cancellation/no-show charges as outlined in our policies.

In the event a deposit or fee is declined or overdue, Salon Arrch reserves the right to reattempt charging the card on file until the balance is successfully processed.

Multiple charge attempts may be made, as necessary, to recover unpaid or declined amounts related to the booking.

Clients are responsible for ensuring sufficient funds are available on their nominated card. Failure to finalise payment may result in restricted future bookings or further recovery action.