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OUR POLICIES

 

By booking an appointment with Salon Arrch, you agree to the following policies. Please read carefully before confirming your appointment.

 

Studio Rules (Private Home)

Salon Arrch operates as a private home studio.

  • Arrival: Please message us on arrival. We may still be with a client. Do not ring the doorbell or wait at the door.

  • Parking: Please do not block the driveway, access areas, or any vehicles.

  • No guests: No friends, partners, or children are permitted to attend appointments.

  • Support person: If you require a support person for accessibility reasons, you must notify us prior to your appointment so arrangements can be approved.

 

Age Policy:

  • Clients under 16 may be refused service unless accompanied by a parent/legal guardian. A parent/guardian may be required to remain for the duration of the appointment and provide consent.

 

Booking Fees:

  • A booking fee is required to secure all appointments. This fee is deducted from the total service cost on the day of your appointment.

  • Booking fees are not refundable for change of mind or where you cancel outside the terms below. If Salon Arrch cancels your appointment and cannot provide the service as agreed within a reasonable time, your booking fee will be credited or refunded.

  • Booking fees are charged on the same day for all appointments rebooked in salon or via DM.

  • A 30% non-refundable booking fee applies to all bookings, including appointments booked through DM.

  • If your booking fee payment declines, a 24-hour grace period will apply from the time of the declined payment. If payment is not successfully processed within 24 hours, your appointment will be automatically cancelled and released to other clients.

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Please note: Your booking is not secured until the booking fee is successfully paid. The remaining balance is due at your appointment.

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Special Request Appointments & Premium Time Fees:

We are happy to accommodate special appointment requests outside of standard trading hours where availability allows, including outside of hours, Sundays and select public holidays. Fees may apply for outside of hours and Sundays.

 

Please note the following premium time fees apply to Public Holiday Appointments: 15% of the total service cost

 

These fees reflect the premium convenience of securing an appointment outside of regular salon hours.​

 

Cancellations & Rescheduling

  • 48+ hours’ notice: Booking fee is transferable (one transfer per booking).

  • Less than 48 hours’ notice: Booking fee is forfeited.

  • Less than 24 hours’ notice: 50% of the remaining service fee will be charged.

  • Less than 12 hours’ notice: 80% of the remaining service fee will be charged.

  • No-show (failure to attend): 100% of the remaining service fee will be charged (including model appointments).

 

Clients may reschedule once per booking. Further changes may require a new booking fee. Unpaid fees must be settled before future bookings can be made and may be referred for further action, including debt recovery. Any outstanding fees not paid = Blocked from booking again

 

Late Arrivals

Please arrive on time, if you are running late please contact us via phone or Instagram private message.

  • Late arrivals may require the service to be shortened or adjusted to protect the schedule. The booked service price still applies.

  • Arrivals 15 minutes or more late may be treated as a late cancellation/no-show, and up to 100% of the remaining service balance may be charged.

 

No-Shows:

  • Failure to attend without notice will be treated as a no-show. Up to 100% of the remaining service balance may be charged. Repeat no-shows may result in future bookings requiring full prepayment or being declined.

 

Illness & Safety

  • If you are unwell (cold/flu symptoms, contagious illness) or have relevant infections/conditions, please reschedule prior to your appointment.

  • If you arrive unwell or it is not safe to proceed, we may refuse to perform the service and standard cancellation terms may apply depending on notice provided.

 

Card on File & Outstanding Fees

By booking, you authorise Salon Arrch and/or our payment provider to securely store your payment details (typically via tokenisation) and charge:

  • your booking fee,

  • your service total (where applicable), and

  • any cancellation/no-show fees that apply under these policies.

 

If a payment is declined or remains unpaid, we may:

  • make a reasonable number of reattempts, and/or

  • issue an invoice payable within a specified timeframe, and/or

  • restrict future bookings until the balance is paid.

 

If an amount remains outstanding, we may take lawful steps to recover the debt (including external recovery processes) to the extent permitted by law.

 

Policy Updates

These policies are subject to change. The current version available at the time of booking applies to your appointment.

 

By booking, you confirm you have read, understood, and agreed to these policies.

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